Privacy Policy

Last updated: 10 July 2025

This Privacy Policy explains how Petshot Pro (“we”, “us”) collects, uses and safeguards your personal data. The data controller is Preetam Nath, India.

1. Information We Collect

Account Data: email and auth identifiers.
Payment Data: billing details handled by Dodo Payments.
User Content: uploaded pet photos and generated images.
Usage Data: IP address, device/browser details, log time‑stamps.
Cookies: session, preference and analytics cookies.

2. How We Use Your Data

Provide and maintain the Service.
Process payments and prevent fraud.
Generate AI images and deliver files.
Improve and debug the Service (opt‑in for model‑training).
Send transactional emails; marketing only with consent.
Comply with legal obligations.

3. Legal Bases under GDPR

We rely on contract necessity for core service delivery, legitimate interest for security and analytics, consent for marketing/model‑training, and legal obligation for compliance.

4. Sub‑Processors

We use vetted vendors such as Vercel, Neon, Cloudflare R2, Replicate, Dodo Payments and Auth JS. See our Sub‑Processors page.

5. International Data Transfers

Your data may be transferred to, and processed in, countries outside your own (including the EU and United States). We rely on Standard Contractual Clauses or equivalent safeguards where required.

By using the Service, you acknowledge and consent to this international transfer of your personal data.

6. Data Retention

Uploads & outputs: 60 days (or sooner on request, subject to any overriding legal or contractual obligations).
Account & transaction data: account lifetime + 24 months.
Analytics logs: 12 months.

Notwithstanding the periods above, we may retain certain data as necessary to comply with legal obligations, resolve disputes or enforce our agreements. Backup copies stored in secure archives may persist for up to 90 days before automatic purge.

7. Security Measures

We implement technical and organisational measures to protect your data. Traffic is encrypted in transit with TLS 1.2/1.3, and data at rest benefits from the built‑in encryption of our cloud vendors (e.g., Cloudflare R2, Neon). Internally we enforce least‑privilege access, staff authentication controls, and routine, encrypted backups. We aim to notify affected users of any reportable data breach within 72 hours of discovery. No internet or storage system is 100 % secure; therefore we cannot guarantee absolute security.

8. Your Rights

You can access, correct, delete, restrict or export your data, and withdraw consent at any time. Email us to exercise these rights.

9. Cookies & Tracking

We use first‑party cookies for sessions and anonymous analytics. Disabling cookies may impact functionality.

10. Children’s Privacy

The Service is not intended for, or directed at, individuals under 18 years of age. We do not knowingly collect personal data from anyone under 18. If you are a parent or guardian and believe your child has provided us with personal data, please contact us so we can delete it.

11. Changes

We may update this Privacy Policy as we add or change vendors. Significant changes will be announced on this page and/or via email at least 14 days before they become effective.

12. Contact

Petshot Pro by Preetam Nath

Amar Deep Villa, Khaniyara Road,
Dharamshala 176218, India

For DPA or privacy requests, email support@petportraitgenerator.ai

In accordance with India’s Information Technology Rules 2021, you may also contact our designated Grievance Officer, Preetam Nath, at the same email address.